Relationships among Evaluative Criteria, Uncertainty, Organizational Size, and Performance: Empirical Evidence in Public Organizations

This survey study of senior municipal administrators examines the use of evaluative criteria in managerial performance evaluation and extends previous findings in the public sector context. The results reveal that the use of evaluative criteria is very similar to that found in Otley and Pollanen's (2000) public-sector study, but significantly different from those reported in several private-sector studies. Substantially lower proportions of budget-based criteria are found in both public-sector studies than in private-sector studies. Performance is higher under low- than high-uncertainty conditions and in larger than smaller organizations. The findings suggest that different evaluative criteria may be appropriate in the public and he findings suggest that different evaluative criteria may be appropriate in the public and private sectors, and that uncertainty and organizational size may affect performance.