The Positive Effects of Incivility in the Context of the Armed Forces: Exploring Work Context as a Moderator of Incivility

In the typology of harassment and aggression in the workplace, workplace incivility is situated as a non-aggressive, low intensity form of deviant behaviour with an uncertain intent to cause harm. The importance of incivility to organizational theory and human resource management is that it may have a negative effect on organizational outcomes and more importantly it may be a precursor for more overt forms of workplace violence. Two potential influences on the effects of incivility are personality and workplace context; the latter of these two has not been sufficiently explored in the literature. This paper will take one step towards addressing this gap by examining the ways in which incivility is moderated in the context of military organizations. The result of this contextual examination of incivility will be a proposal that incivility may have a positive effect through the development of coping strategies for stressful situations encountered by armed forces.