Additional Metadata
Keywords Burnout, Healthcare, Hindrance job demand stressors, Non-clinical healthcare worker, Service encounter, Service recovery
Persistent URL dx.doi.org/10.1016/j.jbusres.2010.11.004
Journal Journal of Business Research
Citation
Ashill, N.J. (Nicholas J.), & Rod, M. (2011). Burnout processes in non-clinical health service encounters. Journal of Business Research, 64(10), 1116–1127. doi:10.1016/j.jbusres.2010.11.004