Additional Metadata
Keywords Call centres, Stress, Surveys
Persistent URL dx.doi.org/10.1108/09604520910926818
Journal Managing Service Quality
Citation
Rod, M, & Ashill, N.J. (Nicholas J.). (2009). Symptoms of burnout and service recovery performance: The influence of job resourcefulness. Managing Service Quality, 19(1), 60–84. doi:10.1108/09604520910926818