This article explores the closing of the Howard Ross Library of Management at McGill University, Montreal, Canada. We hypothesized that closing a branch library would result in a decline in the use of library services. We measured library service using circulation statistics, library instruction workshop statistics, and data from the online survey LibQUAL+®. Our hypothesis was supported for instruction but was not proved for circulation statistics nor for service perception as evaluated using LibQUAL+®

Additional Metadata
Keywords Development
Publisher Johns Hopkins University Press
Persistent URL dx.doi.org/10.1353/pla.2014.0031
Journal portal: Libraries and the Academy
Citation
Lange, Jessica, Lannon, A, & McKinnon, Dawn. (2014). The Measureable Effects of Closing a Branch Library: Circulation, Instruction, and Service Perception. portal: Libraries and the Academy, 14(4), 633–651. doi:10.1353/pla.2014.0031