The significance of social capital and its role in the domain of information systems is ostensive from the extensive application of this concept in ICT (Information and Communication Technology)-related research. Despite overwhelming research to support social capital theory's central predictions, evidence exists for deviations from these predictions. Therefore, the relationship between ICT and social capital often appears largely to be an ambivalent one. By adopting a systematic review approach, the current study attempts to present a suitable explanation for the varied effectiveness of social capital in ICT intervention. The contribution of the current research can be seen as two-fold. The first is the identification of distinct contexts associated with social capital and ICT intervention. This proposed contextual link seeks to reconcile conflicting views and explain contradictory findings surrounding the effectiveness of social capital in an ICT intervention. The second contribution is the identification of distinct contextual factors that act as enablers in different social capital dimensions. Being cognizant of these factors is essential not only for researchers to better understand the effectiveness of social capital in different scenarios, but is also critical for practitioners to be able to select the correct form of ICT during an ICT intervention so as to favourably leverage the contextual enablers

Additional Metadata
Keywords Context, ICT, Social capital, Systematic review
Persistent URL dx.doi.org/10.1016/j.ijinfomgt.2017.09.002
Journal International Journal of Information Management
Citation
Ahmed, Z. (Zafor). (2018). Explaining the unpredictability: A social capital perspective on ICT intervention. International Journal of Information Management (Vol. 38, pp. 175–186). doi:10.1016/j.ijinfomgt.2017.09.002