Cross-channel conceptual design: A methodology
Taking the leap from research and requirements to product design is an age-old challenge. This course provides a proven strategy for transforming your research into a Conceptual Model. It provides an iterative process that allows you to build the essential foundation for a successful interactive system, taking into consideration the users' mental model. It provides one with a framework for envisioning how users perceive, understand, and experience their tasks and processes in the context of your product. This way, one can mold the model to facilitate users' understanding of their tasks and processes and positively influence their experience, including: functionality - what they do; configuration - where; and navigation - how they go from one place to another within the system.
|Conference||33rd Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2015|
Parush, A. (2015). Cross-channel conceptual design: A methodology. In Conference on Human Factors in Computing Systems - Proceedings (pp. 2453–2454). doi:10.1145/2702613.2706677