Accountability and data-informed decision-making are increasingly important for Canadian public institutions such as governments and universities. Canadian university libraries also appear to be placing more emphasis on evaluating and assessing their services and products. To discover more about the current assessment culture in Canadian university libraries, in 2007 Isla Jordan from Carleton University and Julie McKenna from the University of Regina conducted an online survey of services assessment practices in Canadian university libraries. The goals of this project were to gain a sense of assessment practices within the libraries and to provide a baseline for future comparisons and research into services assessment practice. Results showed that survey respondents were at different stages in assessing a variety of services and products. Respondents indicated that their libraries intended to increase their assessment activities in the future, particularly the LibQUAL survey.

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Jordan, I, & J. McKenna (Julie). (2009, December). Assessment Practice in Canadian University Libraries: Survey Results.