Based on a review of the SCM and purchasing literature, this study identified 10 critical success factors that would facilitate the achievement of SCM goals. They are: selection processes of supply chain members, chain member performance assessment, commitment, coordination, integration of business processes, sharing of risks and rewards, information sharing, information quality, top management commitment, and employees' attitudes toward changes. The article further developed a conceptual model of SCM that depicts that the 10 critical success factors determine SCM success.

, ,
34th Annual Meeting of the Decision Sciences Institute
Sprott School of Business

Cai, S, Jun, M. (Minjoon), & Kim, D. (DaeSoo). (2003). Critical success factors in implementing supply chain management: A conceptual model. In Proceedings - Annual Meeting of the Decision Sciences Institute (pp. 1951–1956).