QUALITY ASSURANCE IN SERVICE INDUSTRIES.
Microelectronics Reliability , Volume 20 - Issue 1-2 p. 1- 9
This paper deals with quality assurance and what consumers expect from the products and services they buy. Particular attention is given to the communications, transportation, and energy industries.
Heslop, L.A. (1980). QUALITY ASSURANCE IN SERVICE INDUSTRIES. Microelectronics Reliability, 20(1-2), 1–9. doi:10.1016/0026-2714(80)90517-X