1980
QUALITY ASSURANCE IN SERVICE INDUSTRIES.
Publication
Publication
Microelectronics Reliability
,
Volume 20
-
Issue 1-2
p. 1-
9
This paper deals with quality assurance and what consumers expect from the products and services they buy. Particular attention is given to the communications, transportation, and energy industries.
| Additional Metadata | |
|---|---|
| Persistent URL | dx.doi.org/10.1016/0026-2714(80)90517-X |
| Journal | Microelectronics Reliability |
| Citation |
Heslop, L.A. (1980). QUALITY ASSURANCE IN SERVICE INDUSTRIES. Microelectronics Reliability, 20(1-2), 1–9. doi:10.1016/0026-2714(80)90517-X
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