1980
QUALITY ASSURANCE IN SERVICE INDUSTRIES.
Publication
Publication
Microelectronics Reliability , Volume 20 - Issue 1-2 p. 1- 9
This paper deals with quality assurance and what consumers expect from the products and services they buy. Particular attention is given to the communications, transportation, and energy industries.
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| doi.org/10.1016/0026-2714(80)90517-X | |
| Microelectronics Reliability | |
| Organisation | Sprott School of Business |
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Heslop, L.A. (1980). QUALITY ASSURANCE IN SERVICE INDUSTRIES. Microelectronics Reliability, 20(1-2), 1–9. doi:10.1016/0026-2714(80)90517-X
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