Many people at Carleton come into contact with students in distress. The protocols listed in the Framework support our community in its effort to provide students with a safe and supportive environment in which to learn. These policies and protocols comprise a set of guidelines to help ensure that students in distress receive prompt, responsive and appropriate help and that those who support them can do so with confidence. In 2009, Carleton implemented the award-winning Student Mental Health Framework, the first in Canada. The following policies and protocols are outlined in the Framework:

  • Identifying and responding to students in distress

  • Communication and documentation

  • New service policy for non-registered “students”