The study investigates critical management issues in Enterprise Resource Planning (ERP) implementation projects such as selection of ERP vendor, project manager, and implementation partners; constitution of project team; project planning, training, infrastructure development, on-going project management; quality assurance and stabilization of ERP. The innovation process study approach is taken and data is collected from 20 organizations using a questionnaire and structured interviews. Although each adopting organization has a distinct set of objectives for its systems project, we found many similarities in motivations, concerns, and strategies across organizations. This study identifies many critical concerns in ERP project management.

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doi.org/10.1016/S0166-4972(02)00015-9
Technovation
Sprott School of Business

Kumar, V, Maheshwari, B. (Bharat), & Kumar, U. (2003). An investigation of critical management issues in ERP implementation: Emperical evidence from Canadian organizations. Technovation, 23(10), 793–807. doi:10.1016/S0166-4972(02)00015-9