This study investigates the key elements that affect the ability of hospitality organizations to cultivate technological capability through innovation. The focus of analysis is not on the institutional context, but on the hotel and tourist companies. A theoretical framework that links the type of innovation undertaken by the firm, the firm's managerial capabilities, learning culture, organizational structure, systems and procedures, technological absorptive capacity and level of government support with the level of technological capability is presented and tested empirically based on the data on innovation projects from 62 Cuban hospitality companies. Analysis of the data confirmed hypotheses that group management skills, project management skills, learning culture, and government support are significantly related to the development of technological capability in these companies.

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International Journal of Hospitality Management
Sprott School of Business

Kumar, U, Kumar, V, & de Grosbois, D. (Danuta). (2008). Development of technological capability by Cuban hospitality organizations. International Journal of Hospitality Management, 27(1), 12–22. doi:10.1016/j.ijhm.2007.06.002