Information Systems and Management, Management Information Systems, Information Systems
Elsevier BV
dx.doi.org/10.1016/j.im.2004.03.001
Information and Management
Sprott School of Business

Yang, Zhilin, Cai, S, Zhou, Zheng, & Zhou, Nan. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting Web portals. Information and Management, 42(4), 575–589. doi:10.1016/j.im.2004.03.001