Development and validation of an instrument to measure user perceived service quality of information presenting Web portals

Yang, Zhilin, S. Cai (Shaohan Alan), Zhou, Zheng and Zhou, Nan

2005-05-01

Information and Management , Volume 42 - Issue 4 p. 575- 589

Additional Metadata
Keywords	Information Systems and Management, Management Information Systems, Information Systems
Publisher	Elsevier BV
Persistent URL	dx.doi.org/10.1016/j.im.2004.03.001
Journal	Information and Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Yang, Zhilin, Cai, S, Zhou, Zheng, & Zhou, Nan. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting Web portals. Information and Management, 42(4), 575–589. doi:10.1016/j.im.2004.03.001

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