Development and validation of an instrument to measure user perceived service quality of information presenting Web portals

Yang, Zhilin, S. Cai (Shaohan Alan), Zhou, Zheng and Zhou, Nan

2005-05-01

Information and Management , Volume 42 - Issue 4 p. 575- 589

Additional Metadata
Keywords	Information Systems and Management, Management Information Systems, Information Systems
Publisher	Elsevier BV
Persistent URL	doi.org/10.1016/j.im.2004.03.001
Journal	Information and Management
Organisation	Sprott School of Business
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Yang, Zhilin, Cai, S, Zhou, Zheng, & Zhou, Nan. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting Web portals. Information and Management, 42(4), 575–589. doi:10.1016/j.im.2004.03.001

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