2005-05-01
Development and validation of an instrument to measure user perceived service quality of information presenting Web portals
Publication
Publication
Information and Management , Volume 42 - Issue 4 p. 575- 589
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Elsevier BV | |
doi.org/10.1016/j.im.2004.03.001 | |
Information and Management | |
Organisation | Sprott School of Business |
Yang, Zhilin, Cai, S, Zhou, Zheng, & Zhou, Nan. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting Web portals. Information and Management, 42(4), 575–589. doi:10.1016/j.im.2004.03.001
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