Routing heuristics for multi-skill call centers

Koole, G. (Ger), Pot, A. (Auke) and J. Talim (Jerome)

2003-12-01

Presented at the Proceedings of the 2003 Simulation Conference: Driving Innovation (December 2003)

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Conference	Proceedings of the 2003 Simulation Conference: Driving Innovation
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Koole, G. (Ger), Pot, A. (Auke), & Talim, J. (2003). Routing heuristics for multi-skill call centers. Presented at the Proceedings of the 2003 Simulation Conference: Driving Innovation.

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