Routing heuristics for multi-skill call centers

Koole, G. (Ger), Pot, A. (Auke) and J. Talim (Jerome)

2003-12-01

Presented at the Proceedings of the 2003 Simulation Conference: Driving Innovation (December 2003)

Additional Metadata
Conference	Proceedings of the 2003 Simulation Conference: Driving Innovation
Organisation	Department of Systems and Computer Engineering
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Koole, G. (Ger), Pot, A. (Auke), & Talim, J. (2003). Routing heuristics for multi-skill call centers. Presented at the Proceedings of the 2003 Simulation Conference: Driving Innovation.

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