Routing heuristics for multi-skill call centers

Koole, G. (Ger), Pot, A. (Auke) and J. Talim (Jerome)

2003-12-01

Presented at the Proceedings of the 2003 Simulation Conference: Driving Innovation (December 2003)

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Conference	Proceedings of the 2003 Simulation Conference: Driving Innovation
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style BibTex Format Endnote Format RIS Format CSL Format	Koole, G. (Ger), Pot, A. (Auke), & Talim, J. (2003). Routing heuristics for multi-skill call centers. Presented at the Proceedings of the 2003 Simulation Conference: Driving Innovation.

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