2003-12-01
Routing heuristics for multi-skill call centers
Publication
Publication
Presented at the
Proceedings of the 2003 Simulation Conference: Driving Innovation (December 2003)
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Proceedings of the 2003 Simulation Conference: Driving Innovation | |
Organisation | Department of Systems and Computer Engineering |
Koole, G. (Ger), Pot, A. (Auke), & Talim, J. (2003). Routing heuristics for multi-skill call centers. Presented at the Proceedings of the 2003 Simulation Conference: Driving Innovation.
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