This research outlines the practices that managers believe are critical for achieving quality management in applied research and development (e.g. R&D, process development, product development, and engineering) departments of manufacturing companies. Using these practices, comments from R&D managers, and the existing quality in R&D research literature, a model is developed that highlights the need for broad management practices, specific management practices, awareness of the R&D external environment, and a quality culture to achieve quality management in the R&D departments of manufacturing organizations.

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Keywords Implementation, Manufacturing, Quality, R&D
Journal International Journal of Quality and Reliability Management
Kumar, V, & Boyle, T. (Todd). (2001). A quality management implementation framework for manufacturing-based R&D environments. International Journal of Quality and Reliability Management, 18(3), 336–359.