With regards to the benefits associated with the business process orientation, only a small body of research in this field has specifically addressed the issue of the measurement of process-orientation in organizations. To help fill this gap, the primary focus of this study is to explore the measurement of business process orientation in transitional organizations by providing a framework for measuring process orientation, from managerial perspective, and applying this measurement in an empirical study. Based on the transition framework of this study the transition process from functional organizational structure to a process-oriented organizational structure starts with the implementation of the ERP system by the organization. The results of the study show the positive relationship that exists between the level of process-orientation in the organization and the success of ERP systems implementation and utilization.

Business Process Orientation, Enterprise Resource Planning (ERP) systems, ERP Implementation, Measurement System
dx.doi.org/10.1007/978-3-540-79396-0_31
Sprott School of Business

Kumar, U, Lavassani, K.M. (Kayvan M.), Kumar, V, & Movahedi, B. (Bahar). (2008). Measurement of business process orientation in transitional organizations: An empirical study. doi:10.1007/978-3-540-79396-0_31