E-Government initiatives of varying scope and complexity have been implemented at the municipal and other levels of government throughout the world. These projects have been chronicled in both academic and practitioner journals and the proceedings of various E-Government conferences. As a consequence of this growing body of data, it is now possible to look across the experiences of numerous governments to understand if there are common issues that may impact the probability of success of E-Government programs. This paper examines the literature to search for critical planning and implementation issues that have had significant effects upon the success of E-Government initiatives. A conceptual framework is proposed which contributes to the theoretical understanding of E-Government initiative planning and implementation, and may inform practitioner success with new E-Government initiatives.

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Keywords Constituent relationship management, E-Government, E-government implementation, E-government planning, Program management
Persistent URL dx.doi.org/10.1016/j.giq.2009.06.002
Journal Government Information Quarterly
Citation
Rose, W.R. (Wade R.), & Grant, G. (2010). Critical issues pertaining to the planning and implementation of E-Government initiatives. Government Information Quarterly, 27(1), 26–33. doi:10.1016/j.giq.2009.06.002