This paper describes the ongoing design of a web-based application which is intended to help prevent some of the major problems experienced in the 2003 SARS outbreak as well as similar public health crises. It outlines the project, called MedPost, the problems the application addresses, how these are addressed, as well as some of the underlying cognitive and data-related reasons for the problems. The application of a scenario-driven User-Centered Design (UCD) approach adopted for MedPost is described briefly. It allowed us to identify the different types of users who would play a role in a major public health incident. The UCD approach also helped to understand these users' information needs and to design the user interface so as to avoid information overload.

Additional Metadata
Keywords CBRNE, Crisis management, Pandemic, Public health, SARS, User-centred design
Conference IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009
Citation
Lindgaard, G, Tsuji, B, Sen, D., Lundahl, S., MacMillan, D., Anderson, M., & Mongeau, M. (2009). Using a user-centred approach to designing a public health crisis management system. Presented at the IADIS International Conference e-Health 2009, Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2009.