This study provides an application framework toward measures to prevent/control identity theft in conjunction with sources. It also identifies the impact of overall protection of identity theft on consumer trust, the cost of products/services, and operational performance, all of which in turn contribute to a purchase intention using E-commerce (EC). For the first objective, this study proposes a matrix of sources and measures to prevent and control identity theft. From this matrix, using knowledge from a literature review and judgment based on plausibility, the authors identify global laws, controls placed on organizations, publications to develop awareness, technical management, managerial policy, risk management tools, data management, and control over employees are the potential measuring items to prevent identity theft related to EC. A case study in banking sector through a qualitative approach was conducted to verify the proposed relations, constructs, and measuring items. For the second objective, this research paper conceptualizes a model based on literature review and validates that based on the case study in the financial sector. The model reflects the effects of preventing and controlling identity theft on the costs of products/services, operational performance, and customers' perception of trust, which would lead to purchase intention in EC. Copyright

Additional Metadata
Keywords E-Commerce, Identity Theft, Prevention, Purchase Intention, Trust
Persistent URL dx.doi.org/10.4018/irmj.2012070102
Journal Information Resources Management Journal
Citation
Shareef, M.A. (Mahmud A.), & Kumar, V. (2012). Prevent/control identity theft: Impact on trust and consumers' purchase intention in B2C EC. Information Resources Management Journal, 25(3), 30–60. doi:10.4018/irmj.2012070102